Customer Feedback Sentiment Analysis
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Automate sentiment analysis of customer feedback using OpenAI and store results in Google Sheets.
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About This Workflow
Overview
This workflow automatically captures customer feedback submitted through a form, analyzes its sentiment using OpenAI's powerful language models, and then logs the feedback along with its sentiment and other relevant details into a Google Sheet.
Key Features
- Captures customer feedback via a web form.
- Analyzes feedback sentiment (positive, negative, neutral) using OpenAI.
- Stores feedback, sentiment, and submission details in Google Sheets.
- Provides clear instructions for setup and usage.
How To Use
- Connect your Google Sheets account.
- Connect your OpenAI account (API key + Organization ID).
- Configure the Google Sheets node with your desired spreadsheet and sheet name.
- The
formTriggernode creates a feedback form. Use the provided webhook URL to access it or integrate it into your website. - All set! Submissions will be processed automatically.
Apps Used
Workflow JSON
{
"id": "b16de1eb-ea5c-4cf8-9cf8-a11e10d04dc8",
"name": "Customer Feedback Sentiment Analysis",
"nodes": 0,
"category": "Customer Service",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: b16de1eb-ea5c...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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