Automate Discord Support with AI-Powered Ticket Routing
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Streamline your Discord support by leveraging AI to automatically categorize and route user feedback. This workflow ensures that success stories go to customer success, urgent issues are escalated to IT, and general inquiries are handled by the helpdesk, all in real-time.
About This Workflow
This n8n workflow, named 'Discord AI bot', revolutionizes how you manage user interactions on Discord. It's designed to automatically process incoming feedback via a webhook, analyze its sentiment and urgency using OpenAI's powerful GPT-4 model, and intelligently route it to the appropriate department. Whether it's a glowing success story, a critical technical issue, or a standard support request, this bot ensures efficient and timely handling. By connecting to Discord webhooks, it delivers categorized instructions to your User Success, IT, or Helpdesk teams, significantly reducing manual triage and response times. Elevate your community management and customer support with intelligent automation.
Key Features
- AI-Powered Categorization: Utilizes GPT-4 to analyze and categorize user feedback into 'success-story', 'urgent-issue', or 'ticket'.
- Automated Routing: Intelligently directs categorized feedback to specific Discord channels for relevant departments (User Success, IT, Helpdesk).
- Real-time Notifications: Delivers immediate alerts to the correct teams, reducing response times.
- Customizable Prompts: Allows for fine-tuning of the AI's analysis and instruction generation.
- Flexible Triggering: Can be initiated via webhook or manual execution for testing and on-demand processing.
How To Use
- Set up Discord Webhooks: Create separate incoming webhooks in your Discord server for the User Success, IT, and Helpdesk channels.
- Configure n8n Webhook Node: In the 'Webhook' node, set the 'path' to a unique identifier (e.g., the webhook ID) and ensure the 'httpMethod' is POST.
- Connect OpenAI Credentials: Ensure your OpenAI account is configured in n8n.
- Customize OpenAI Prompt: In the 'Analyze user request' node, review and adjust the system prompt and user prompt to refine the AI's categorization and instruction generation.
- Configure Switch Node: In the 'Select category' node, verify that the
value1correctly references the parsed category from the OpenAI response and that the rules align with your desired routing logic. - Update Discord Webhook URIs: In the 'User Success Dept', 'IT Dept', and 'Helpdesk' nodes, replace
<YOUR WEBHOOK HERE>with the actual Discord webhook URLs for each respective department. - Enable the Workflow: Activate the n8n workflow to start processing incoming Discord messages.
Apps Used
Workflow JSON
{
"id": "4ba9c2bf-169a-479f-bc36-2310dd957e75",
"name": "Automate Discord Support with AI-Powered Ticket Routing",
"nodes": 10,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 4ba9c2bf-169a...
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