Seamless Entra Contacts to Zammad User Sync
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Automate the synchronization of your Microsoft Entra (Azure AD) contacts to Zammad users. Keep your user data consistent across both platforms, reducing manual effort and potential errors.
About This Workflow
This n8n workflow streamlines the process of managing users by syncing contact information from Microsoft Entra ID to your Zammad helpdesk system. It intelligently identifies existing users in Zammad based on email addresses and updates them with the latest contact details from Entra. For new contacts in Entra not yet present in Zammad, it automatically creates new user accounts. Furthermore, the workflow handles deactivation by marking users as inactive in Zammad if they are no longer found in Entra. This ensures your Zammad user base accurately reflects your organization's current contact landscape, enhancing efficiency for your support and IT teams.
Key Features
- Bi-directional Sync Logic: Updates existing users and creates new ones as needed.
- Contact Deactivation: Automatically deactivates users in Zammad who are no longer active in Entra.
- Data Mapping: Maps key contact fields like email, names, and phone numbers from Entra to Zammad.
- Custom Field Support: Includes 'entra_key' and 'entra_object_type' for enhanced traceability.
- Robust Error Handling: Built to ensure data integrity during the synchronization process.
How To Use
- Configure Entra Authentication: Set up your Microsoft Entra ID (Azure AD) OAuth2 credentials in n8n to allow access to your contacts.
- Configure Zammad Authentication: Provide your Zammad API token and URL to enable communication with your Zammad instance.
- Connect Entra Node: Set the
Get Contacts from Entranode with the correct API endpoint (https://graph.microsoft.com/v1.0/contacts). - Split Entra Contacts: Use the
Entra Contactsnode to process individual contact records. - Map Data: Utilize the
Zammad Universal User Objectnode to transform Entra contact fields into the format required for Zammad users. - Fetch Zammad Users: Configure the
Get Zammad Usersnode to retrieve all existing users from your Zammad instance. - Compare and Sync: Connect the output of Entra contacts and Zammad users to the
Mergenode, then toFind new Zammad UsersandFind removed Usersnodes for comparison. - Update/Create Users: Connect the appropriate outputs from the comparison nodes to
Update Zammad User,Create Zammad User, andDeactivate Zammad Usernodes respectively, ensuring fields are correctly mapped. - Test Workflow: Click the 'Test workflow' button to initiate a synchronization and verify the results.
Apps Used
Workflow JSON
{
"id": "ab0bd5bf-99d8-416f-aa45-33912e1bb5fe",
"name": "Seamless Entra Contacts to Zammad User Sync",
"nodes": 15,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: ab0bd5bf-99d8...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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