Automate Feedback Analysis and Real-time Team Alerts
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Instantly analyze customer feedback sentiment and receive immediate alerts on Mattermost. This workflow automatically processes responses from Typeform, determines the emotional tone, and notifies your team of critical feedback in real-time.
About This Workflow
This n8n workflow empowers you to proactively manage customer feedback by automating sentiment analysis and streamlining communication. It begins by triggering on new Typeform submissions, then leverages Google Cloud Natural Language to assess the sentiment of the feedback provided. Based on the sentiment score, it intelligently routes the information. Positive or neutral feedback might be logged for later review, while potentially negative feedback triggers an immediate alert. This ensures your team is always aware of customer sentiment, allowing for swift responses and continuous improvement of your products or services. The integration with Mattermost ensures that relevant team members are notified instantly, fostering a more responsive and customer-centric operational environment.
Key Features
- Real-time Feedback Capture: Automatically pulls feedback from Typeform as it's submitted.
- Advanced Sentiment Analysis: Utilizes Google Cloud Natural Language to understand the emotional tone of feedback.
- Conditional Alerts: Triggers notifications only when feedback meets specific sentiment criteria.
- Instant Team Notifications: Delivers immediate alerts directly to your Mattermost channel.
How To Use
- Set up Typeform Trigger: Connect your Typeform account and select the form you want to monitor. Ensure the form includes a question that captures user feedback (e.g., 'What did you think about the event?').
- Configure Google Cloud Natural Language: Authenticate your Google Cloud credentials and set the 'content' parameter to pull the relevant feedback text from your Typeform trigger node (e.g.,
={{$node["Typeform Trigger"].json["Your_Feedback_Question_Name"]}}). - Define Sentiment Threshold in IF Node: Configure the 'IF' node to set your desired sentiment score threshold. For example, to only alert on feedback with a score greater than 0, you would configure the 'number' condition with
={{$node["Google Cloud Natural Language"].json["documentSentiment"]["score"]}}and set the operator accordingly. - Connect Mattermost Notification: In the Mattermost node, set your desired message content, including placeholders for the sentiment score and feedback text. Ensure you've connected your Mattermost credentials and specified the correct channel ID.
- Optional NoOp Node: The 'NoOp' node is included to represent an alternative path for feedback that doesn't meet the IF condition, allowing for future expansion or logging.
Apps Used
Workflow JSON
{
"id": "97b1946c-b6bc-4045-9261-53f4ea419158",
"name": "Automate Feedback Analysis and Real-time Team Alerts",
"nodes": 17,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 97b1946c-b6bc...
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