Empower Your HR & IT with an Intelligent, Voice-Enabled Helpdesk Chatbot
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Streamline internal support with an intelligent chatbot that answers HR and IT queries directly from your policy documents. This workflow leverages audio transcription to allow users to ask questions via voice, offering seamless and efficient self-service.
About This Workflow
Transform your internal support system with the HR & IT Helpdesk Chatbot. This powerful n8n workflow automates query resolution by creating a searchable knowledge base from your existing internal policy documents, including handbooks and FAQs. It intelligently extracts and indexes your documents using PostgreSQL's vector support, ensuring accurate and relevant responses. What sets this workflow apart is its integrated audio transcription capability, allowing employees to ask questions using their voice. The chatbot then transcribes the audio, queries the vector store, and provides instant answers, significantly reducing response times and freeing up your HR and IT teams for more complex issues. This solution enhances employee experience and operational efficiency.
Key Features
- Automated Knowledge Base: Ingest and index internal policy documents (PDFs) to create an intelligent Q&A system.
- Voice-to-Text Support: Transcribe spoken queries using audio input, making it accessible and convenient for users.
- Accurate Information Retrieval: Utilizes vector embeddings stored in PostgreSQL for precise matching of questions to relevant policy information.
- Seamless Integration: Works with Telegram for an easy-to-use chat interface.
- Customizable and Scalable: Easily adapt the workflow to include more documents and tailor it to your organization's specific needs.
How To Use
- Document Ingestion: Utilize the
HTTP Requestnode to fetch your internal policy documents (e.g., PDFs) and theExtract from Filenode to extract their text content. - Vector Store Creation: Configure the
Embeddings OpenAInode to generate text embeddings and theRecursive Character Text Splitterto segment the extracted text. ThedocumentDefaultDataLoadernode prepares this data for storage. - Database Integration: Use the
vectorStorePGVectornode to store the generated embeddings and document chunks in your PostgreSQL database, creating your knowledge base. - User Interaction Setup: Set up the
Telegram Triggerto receive messages and audio files from users. - Query Processing: Implement the
switchnode (Verify Message Type) to differentiate between text and audio inputs. For audio, use an audio transcription service (not explicitly shown but implied by the workflow name) to convert voice to text. - AI-Powered Response: Connect the transcribed query to an AI model (like the
OpenAInode) to query your vector store and generate a relevant answer based on your internal policies.
Apps Used
Workflow JSON
{
"id": "d4e6e1d2-bbf3-4d7c-a8e4-938656f82b2d",
"name": "Empower Your HR & IT with an Intelligent, Voice-Enabled Helpdesk Chatbot",
"nodes": 9,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: d4e6e1d2-bbf3...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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