Human Escalation & Email Capture Workflow
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This workflow empowers your AI to handle queries it can't answer by intelligently escalating to human support. It also captures essential user email addresses for follow-up.
About This Workflow
This n8n workflow seamlessly integrates AI with human intervention, ensuring your customers always receive the support they need. It begins with an AI agent designed to answer user queries. When the AI encounters a question beyond its current knowledge or confidence level, it activates a 'don't know' tool. This tool triggers a sub-workflow that checks if the user has provided an email address. If not, it prompts the user to include their email for a human follow-up. If an email is present, the workflow sends a notification to a customer support channel (like Slack) for prompt assistance. This ensures no query goes unanswered while also gathering crucial contact information.
Key Features
- Intelligent AI Escalation: Automatically routes complex or unknown queries to human support.
- Proactive Email Capture: Prompts users for their email address when information is missing.
- Streamlined Support Triage: Notifies your support team via Slack for quick resolution.
- Customizable AI Behavior: Fine-tune AI responses and escalation triggers.
How To Use
- Configure Chat Trigger: Set up the
Chat Triggernode with your desired webhook. - Set AI Model: Connect your preferred AI model (e.g.,
GPT4) to theAI Agentnode. - Define Agent System Message: Customize the
AI Agent'ssystemMessageto guide its behavior. - Configure
dont_know_tool: Ensure thetoolWorkflownode (Not sure?) is correctly linked and calls the current workflow. - Implement Email Check: Configure the
ifnode (Check if user has provided email) with the correct regex for email validation. - Set Up Slack Integration: Configure the
Slacknode (Message Slack for help) with your Slack credentials and target channel. - Define Fallback Prompt: Customize the
Codenode (Prompt the user to provide an email) for messages when an email is missing. - Confirm Human Intervention: Utilize the
Codenode (Confirm that we've messaged a human) to inform the user of follow-up.
Apps Used
Workflow JSON
{
"id": "b79d194d-6497-4943-bff4-171c870cf1e6",
"name": "Human Escalation & Email Capture Workflow",
"nodes": 28,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: b79d194d-6497...
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