Instant Onfleet Task Tracking Notifications on WhatsApp
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Automatically notify your customers via WhatsApp the moment their delivery task is created in Onfleet. This workflow instantly shares a personalized tracking URL, keeping customers informed and reducing inquiries.
About This Workflow
Keeping customers informed about their deliveries is crucial for satisfaction. This n8n workflow seamlessly integrates Onfleet and Twilio WhatsApp to automate real-time delivery tracking notifications.
Whenever a new task is created in Onfleet, this workflow is instantly triggered. It then extracts the unique tracking URL from the Onfleet task data and sends a personalized WhatsApp message to the customer. This ensures your customers receive immediate updates, providing them with transparency and peace of mind, while simultaneously reducing the volume of customer service inquiries for your team.
Key Features
- Real-time Notifications: Instantly alert customers via WhatsApp when a delivery task is initiated.
- Automated Tracking Links: Automatically share dynamic Onfleet tracking URLs for live driver location.
- Personalized Messaging: Send tailored messages with relevant delivery information.
- Enhanced Customer Experience: Improve transparency and reduce anxiety with proactive updates.
- Onfleet Integration: Trigger workflows directly from Onfleet task creation events.
How To Use
- Onfleet Trigger Node:
- Add an "Onfleet Trigger" node to your workflow.
- In the "Parameters" section, set "Trigger On" to
taskCreated. - In "Credentials", connect your existing Onfleet API Key or create a new one.
- Twilio Node:
- Add a "Twilio" node and connect it from the "Onfleet Trigger" node.
- In "Credentials", connect your existing Twilio account or create new credentials.
- In "Parameters":
- Set "To Whatsapp" to
true. - For the "To" field, specify the customer's phone number from the Onfleet data (e.g.,
{{$json["body"]["data"]["task"]["recipient"]["phone"]}}). - For the "Message" field, use the expression:
=Your delivery is on the way, please visit {{$json["body"]["data"]["task"]["trackingURL"]}} to track your driver's location.
- Set "To Whatsapp" to
- Activate Workflow: Save and activate your workflow. Now, whenever a new task is created in Onfleet, your customers will receive an instant WhatsApp notification.
Apps Used
Workflow JSON
{
"id": "c6fb4925-00ae-4473-bea9-43408b0716ea",
"name": "Instant Onfleet Task Tracking Notifications on WhatsApp",
"nodes": 18,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: c6fb4925-00ae...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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