Intelligent Discord Support Bot
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Automate Discord support ticket categorization and routing using AI. This workflow intelligently analyzes user feedback and directs it to the appropriate department for swift resolution.
About This Workflow
This n8n workflow transforms your Discord support experience by leveraging AI to automatically categorize and route incoming user feedback. When a message is received via webhook, it's processed by a powerful GPT-4 model. The AI acts as a service desk agent, analyzing the sentiment and content of the feedback. It then classifies the message into one of three categories: 'success-story' for positive appraisals, 'urgent-issue' for critical problems requiring immediate IT attention, or a standard 'ticket' for general customer support. Based on the AI's analysis, the feedback is then sent to the relevant Discord channel for User Success, IT, or Helpdesk teams. This ensures efficient handling of all support requests, boosting operational efficiency and customer satisfaction.
Key Features
- AI-powered feedback analysis and categorization.
- Dynamic routing of support requests to specific departments.
- Seamless integration with Discord via webhooks.
- Utilizes advanced GPT-4 for accurate sentiment and intent detection.
- Customizable to define escalation criteria and departments.
How To Use
- Set up Discord Webhooks: Create incoming webhooks for each department (User Success, IT Dept, Helpdesk) in your Discord server and paste the URLs into the
webhookUriparameter of the respective Discord nodes. - Configure OpenAI Credentials: Ensure your OpenAI API key is correctly set up in n8n under credentials.
- Define Webhook Path: In the 'Webhook' node, set a unique
path(e.g.,discord-support-bot). This path will be used to trigger the workflow. - Customize GPT Prompt: Adjust the
promptin the 'Analyze user request' node to refine how the AI interprets feedback and categorizes it. You can modify categories or the AI's persona. - Connect Nodes: Ensure the connections between nodes are set up as shown in the workflow diagram: Webhook -> Analyze user request -> Parse JSON -> Select category -> Relevant Discord Depts.
- Activate Workflow: Enable the workflow in n8n to start receiving and processing Discord messages.
Apps Used
Workflow JSON
{
"id": "f3949b9b-7390-444a-ad40-1edfdeabf330",
"name": "Intelligent Discord Support Bot",
"nodes": 18,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: f3949b9b-7390...
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