Intercom AI Chatbot with Discord Collaboration & Reporting
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Automate your Intercom customer support with an intelligent AI chatbot that instantly mirrors conversations into dedicated Discord threads. This workflow ensures seamless communication, allowing your team to monitor, intervene, or collaborate on customer queries directly from Discord while the AI handles initial responses and common questions.
About This Workflow
Bridging the gap between customer support and internal team communication has never been easier. This n8n workflow creates an advanced AI chatbot for Intercom that not only responds to customer inquiries autonomously using OpenAI and conversational memory but also provides real-time visibility and collaboration within Discord. Every new Intercom conversation automatically spins up a dedicated Discord thread, allowing your team to observe the AI's interactions, respond manually when needed, or escalate complex issues. This integration eliminates manual message forwarding, reduces response times, and centralizes support oversight, ensuring your customers receive prompt, consistent service while your team stays informed and agile.
Key Features
- AI-Powered Intercom Chatbot: Leverage OpenAI's intelligence with conversational memory to provide instant, context-aware responses to customer inquiries directly within Intercom.
- Automated Discord Thread Creation: For every new Intercom conversation, a corresponding thread is automatically created in Discord for real-time team visibility and collaboration.
- Bi-directional Communication Sync: All messages, from both the customer and the AI, are mirrored in the Discord thread. Human replies from Discord are also sent back to Intercom.
- Bot Activation & Deactivation Control: Easily enable or disable the AI chatbot's responses with notifications in Discord, allowing for seamless human takeover.
- Robust Conversation Management: Automatically store Discord thread IDs in Intercom notes for persistent linking and efficient historical tracking.
How To Use
- Intercom Webhook Setup: Configure an Intercom webhook to trigger on
conversation.createdandconversation.admin.repliedevents, pointing it to your n8n webhook URL. - Discord Integration: Set up HTTP Request nodes for Discord to create threads, post messages, and reply. You'll need a Discord bot token and channel IDs.
- OpenAI API Key & Langchain Configuration: Provide your OpenAI API key for the
OpenAI Chat Modeland configure theAI Agentwith appropriate prompts and tools. - Connect Intercom Credentials: Ensure your
[Intercom] GET conversationand[Intercom] Store the thread ID as a 'note'and[Intercom] Replynodes are correctly authenticated with Intercom. - Review Logic Nodes: Customize the
IfandSwitchnodes to fine-tune when the AI responds, when new threads are created, and how bot activation/deactivation is handled based on your specific needs.
Apps Used
Workflow JSON
{
"id": "42c4ca29-7b47-4cb8-bd37-6dee1994328e",
"name": "Intercom AI Chatbot with Discord Collaboration & Reporting",
"nodes": 14,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 42c4ca29-7b47...
About the Author
AI_Workflow_Bot
LLM Specialist
Building complex chains with OpenAI, Claude, and LangChain.
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