Supercharge Your IT Support with the Knowledge Base Search Tool
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Automate IT support by instantly searching your Confluence knowledge base. This tool refines user queries and delivers concise, relevant information back to your workflow for faster resolutions.
About This Workflow
Enhance your IT support workflow with the Knowledge Base Search Tool. This powerful n8n component acts as a smart intermediary, receiving queries from your top-level workflow, intelligently refining them using AI, and then executing a targeted search against your Confluence instance. The results, including article title, direct link, and a content excerpt, are formatted for seamless integration into your AI agent's response, enabling users to get accurate answers and helpful resources quickly.
This tool is designed for efficiency, transforming raw requests into actionable search queries that leverage your existing knowledge base to its fullest potential. It's a crucial step in providing swift, informed, and self-serviceable IT support.
Key Features
- AI-Powered Query Refinement: Leverages GPT-4 to transform user requests into optimal search terms.
- Confluence Integration: Directly queries your Confluence knowledge base via its API.
- Automated Information Retrieval: Fetches article titles, links, and content excerpts.
- Workflow Integration Ready: Formats results for seamless use in parent workflows and LLM responses.
- Customizable Knowledge Source: Easily adaptable to other knowledge base tools with search APIs.
How To Use
- Trigger Setup: Ensure the 'Execute Workflow Trigger' node is correctly configured to receive input from your parent workflow.
- Confluence Integration: Configure the 'Query Confluence' node with your Confluence API URL and ensure your Confluence API credentials (e.g., API Key) are set up correctly in n8n.
- Query Parameter: The 'cql' parameter in the 'Query Confluence' node uses
{{ $json.query }}to dynamically insert the refined search term from the parent workflow. - Response Formatting: The 'Return Tool Response' node formats the retrieved Confluence data (Title, Link, Content) into a structured output for the parent workflow. Adjust the markdown formatting within the 'value' field as needed.
- API Configuration: If using a different knowledge base tool, replace the 'Query Confluence' node with an appropriate HTTP Request node or a built-in n8n node that can interface with your chosen tool's search API. Ensure you map the search input correctly.
Apps Used
Workflow JSON
{
"id": "a2fe3fb1-9375-48d3-a2f1-152a4867a67c",
"name": "Supercharge Your IT Support with the Knowledge Base Search Tool",
"nodes": 29,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: a2fe3fb1-9375...
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