Seamlessly Integrate OpenAI Assistants with HubSpot Chat
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Automate customer support and sales inquiries by connecting OpenAI's powerful AI assistants directly to your HubSpot live chat. Provide instant, intelligent responses to your customers, 24/7.
About This Workflow
This n8n workflow bridges the gap between your HubSpot live chat and OpenAI's advanced assistant capabilities. When a new message arrives in HubSpot chat, this automation fetches the message content, creates a new thread with OpenAI, and initiates a run with a pre-configured assistant. It then monitors the run's status, waiting for completion or required actions, before retrieving the AI's response. This allows you to deliver intelligent, context-aware automated replies to customer queries, freeing up your human agents for more complex tasks and improving overall customer satisfaction. The workflow can also trigger external API calls based on the AI's output, enabling dynamic data retrieval and more sophisticated interactions.
Key Features
- Real-time Chat Integration: Instantly capture incoming HubSpot chat messages.
- AI-Powered Responses: Leverage OpenAI Assistants for intelligent and contextually relevant answers.
- Automated Workflow: Seamlessly orchestrate message fetching, thread creation, and run execution.
- Status Monitoring: Automatically track OpenAI run progress and handle different statuses.
- Dynamic Tool Execution: Trigger external API calls based on AI-driven function calls.
How To Use
- Configure HubSpot Credentials: Set up your HubSpot API credentials (App Token, OAuth2, or Developer API) in n8n.
- Configure OpenAI Credentials: Set up your OpenAI API key in n8n.
- Connect HubSpot Trigger: Use a HubSpot trigger node (not shown in snippet but implied) to initiate the workflow when a new chat message arrives.
- Fetch HubSpot Message: Configure the
getHubspotMessagenode with your HubSpot credentials and ensure it correctly accesses the message ID and object ID. - Create OpenAI Thread: In the
OpenAi Create Threadnode, use thegetHubspotMessagenode's output to populate the user's message content. - Run OpenAI Assistant: In the
OpenAI Runnode, provide theOpenAI Thread IDfrom the previous step and ensure yourassistant_idis correctly set. - Monitor Run Status: Connect the
OpenAI Runnode to theGet Runnode and then to theCompleted, Action or Inprogressswitch node. Configure the switch to handle 'completed', 'requires_action', and 'in_progress' statuses. - Handle Requires Action (Optional): If the
requires_actionbranch is taken, configure subsequent nodes (likeHTTP RequestandSubmit Data) to handle tool calls and submit outputs back to OpenAI. Ensure theSelect Functionnode (implied) correctly parses tool call arguments and theHTTP Requestnode is configured to call external APIs likelistafirme.ro. - Retrieve AI Response: After the run is 'completed', use the
Get Last Messagenode to fetch the final response from OpenAI. - Send Response to HubSpot: Implement a node (not shown) to send the AI's response back to the HubSpot chat.
Apps Used
Workflow JSON
{
"id": "b8cb4b1a-2609-4f2c-aae2-fa5c232fe3a8",
"name": "Seamlessly Integrate OpenAI Assistants with HubSpot Chat",
"nodes": 23,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: b8cb4b1a-2609...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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