The Proactive & Intelligent Customer Support Hub
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Transform your customer support by automatically triaging incoming emails with AI. This workflow intelligently assesses urgency and sentiment to ensure critical issues are addressed swiftly while automating responses for common queries.
About This Workflow
This n8n workflow revolutionizes customer support by creating a proactive and intelligent hub. It begins by monitoring your Gmail for new emails. An advanced AI agent then analyzes each email for triage, sentiment analysis, and even drafts initial responses. The system parses this AI output to determine if the issue is critical. Critical issues trigger immediate alerts via Slack and create support tickets in Trello for immediate attention. Non-critical issues are handled through automated email responses. Finally, all interactions and data are logged for comprehensive tracking and analysis. This automation streamlines your support operations, improves response times, and ensures no customer query falls through the cracks.
Key Features
- AI-Powered Email Triage: Automatically categorize, assess sentiment, and identify urgent issues in incoming customer emails.
- Intelligent Response Drafting: Leverage AI to generate contextually relevant draft responses, saving your team valuable time.
- Real-time Critical Issue Alerts: Receive instant notifications via Slack for high-priority customer concerns.
- Automated Ticket Creation: Seamlessly create support tickets in Trello for efficient issue tracking and management.
- Automated Response for Common Queries: Handle routine inquiries with automated email replies, freeing up your support agents for complex problems.
- Comprehensive Data Logging: Maintain a detailed record of all support interactions for analysis and improvement.
How To Use
- Set Up Gmail Trigger: Configure the Gmail Trigger node to monitor your desired inbox for new emails.
- Configure AI Agent: Connect your AI provider (e.g., OpenAI) to the 'AI Agent for Triage, Sentiment & Drafting' node and define prompts for analysis (triage, sentiment, response drafting).
- Parse AI Output: Use the 'Parse AI Output' code node to extract relevant information from the AI's analysis.
- Define Critical Issues: Configure the 'Check for Critical Issues' IF node with conditions based on AI sentiment or keywords to identify high-priority emails.
- Configure Alerts and Ticketing: For critical issues, set up the 'High-Priority Alert' node to send Slack notifications and the 'Create Support Ticket' node to create entries in Trello.
- Automate Responses: For non-critical issues, configure the 'Automate Response' IF node and the 'Send a message' Gmail node to send pre-defined or AI-generated responses.
- Log Data: Utilize the 'Log Data' Google Sheets node to record all processed emails and their outcomes for auditing and analysis.
Apps Used
Workflow JSON
{
"id": "57ef5997-c9fc-4147-bae3-21f44bebc17e",
"name": "The Proactive & Intelligent Customer Support Hub",
"nodes": 11,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 57ef5997-c9fc...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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