Redis Get New Tickets to Teams
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Retrieves new tickets from an API, filters them based on existing Redis entries, and sends new ticket alerts to Microsoft Teams.
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About This Workflow
Overview
This workflow is designed to proactively notify the dispatch team about new tickets that require attention. It leverages Redis to keep track of already processed tickets, ensuring that alerts are only sent for genuinely new entries. The workflow fetches ticket data from an external API, filters out duplicates, and then formats and sends relevant information to a Microsoft Teams channel.
Key Features
- Scheduled fetching of new tickets from an API.
- Utilizes Redis to store and check for existing ticket IDs, preventing duplicate alerts.
- Filters out tickets that have already been processed or sent.
- Consolidates ticket information by company and site.
- Sends formatted HTML messages to a Microsoft Teams chat for the dispatch team.
How To Use
- Configure Credentials: Ensure your Redis and Microsoft Teams credentials are set up and linked within n8n.
- Set API URL and Authentication: Update the
Get New TicketsHTTP Request node with your API's base URL, endpoint, and any required authentication headers. - Configure Redis Keys: In the
Query DatabaseandLog in Redisnodes, replaceYOUR_CREDENTIAL_HEREwith the appropriate Redis keys that will be used to store and retrieve ticket IDs. - Adjust Node Parameters: Review and adjust parameters in the
Schedule Trigger,Add Filterable Parameter,Filter Out Tickets,Combine like Companies, andTeams to Dispatchnodes to match your specific data structure and notification preferences. - Map Fields: Carefully map the fields in the
Combine like CompaniesandTeams to Dispatchnodes to ensure the correct data is extracted and displayed in the Teams message.
Apps Used
Workflow JSON
{
"id": "6842a83d-9881-4a21-a010-1b73528a3e09",
"name": "Redis Get New Tickets to Teams",
"nodes": 0,
"category": "Redis Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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