Automate Return Ticket Assignments with AI-Powered Workflow
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Streamline your return ticket assignment process with this automated n8n workflow. Leveraging AI and Supabase, this solution intelligently processes return ticket requests and logs outcomes, ensuring efficiency and accuracy.
About This Workflow
This n8n workflow revolutionizes how you handle return ticket assignments. It begins with a webhook trigger to capture incoming return ticket requests. The data is then intelligently processed using Langchain's RAG agent, which utilizes a vector store powered by Supabase for contextual understanding. Cohere embeddings enrich the data, and OpenAI's chat model facilitates sophisticated decision-making. The results are logged to Google Sheets for easy tracking, and a Slack alert system ensures immediate notification of any errors, minimizing downtime and maximizing operational efficiency.
Key Features
- Automated Ticket Assignment: Eliminates manual routing of return tickets.
- AI-Powered Contextual Understanding: Leverages RAG and vector embeddings for intelligent processing.
- Seamless Data Integration: Connects with Supabase for vector storage and Google Sheets for logging.
- Real-time Error Alerting: Instant Slack notifications for any workflow disruptions.
- Customizable Configuration: Easily adapt the webhook path and AI model parameters.
How To Use
- Set up Webhook Trigger: Configure the 'Webhook Trigger' node with your desired HTTP method (POST) and path (
return-ticket-assignment). - Configure Text Splitter: Adjust
chunkSizeandchunkOverlapin the 'Text Splitter' node to optimize text processing for your data. - Set up Embeddings: Ensure your Cohere API credentials are set up and select the appropriate model (
embed-english-v3.0). - Configure Supabase Integration: Connect your Supabase account and specify the
indexNamefor storing and querying vector data. - Integrate AI Model and Agent: Link your OpenAI API credentials and configure the 'Chat Model' and 'RAG Agent' with your desired system message and prompt text.
- Connect Google Sheets: Authenticate your Google Sheets account and specify the
documentIdandsheetNamefor logging assignment results. - Configure Slack Alerts: Set up your Slack API credentials and specify the channel for receiving error notifications.
Apps Used
Workflow JSON
{
"id": "5fbc1322-e397-4b02-ac7d-08200170bb0e",
"name": "Automate Return Ticket Assignments with AI-Powered Workflow",
"nodes": 22,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 5fbc1322-e397...
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