Streamline ServiceNow Incident Searches with Slack
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Automate the process of searching ServiceNow for incidents directly from Slack. This workflow allows users to trigger a modal, input incident details, and receive results efficiently, reducing context switching and speeding up issue resolution.
About This Workflow
This n8n workflow seamlessly integrates Slack and ServiceNow to empower your operations teams with faster incident management. By leveraging a Slack webhook, users can initiate a modal directly within Slack to search for ServiceNow incidents. The modal is designed to capture essential search criteria, such as incident priority and state, ensuring targeted and accurate results. Upon submission, the workflow queries the ServiceNow API and can be configured to post the findings back to a designated Slack channel. This eliminates the need to navigate away from Slack, significantly improving efficiency and response times for critical incident investigations.
Key Features
- Slack-Native Incident Search: Initiate ServiceNow incident searches directly from Slack without leaving the platform.
- Intuitive Modal Interface: A user-friendly modal guides users to input necessary search parameters like priority and state.
- Targeted Search Capabilities: Leverage external select components for precise filtering of incident priority and state.
- Configurable Results Posting: Automatically post search results to a chosen Slack channel for easy team visibility.
How To Use
- Set up a Slack App and Webhook: Create a Slack app and configure an outgoing webhook to receive events from Slack.
- Configure the n8n Webhook Node: Paste your Slack webhook URL into the
pathparameter of theWebhooknode in n8n. - Parse Incoming Webhook Data: Use the
Parse Webhooknode (or a similar function node) to extract relevant payload data, particularly thecallback_idandtypefor routing. - Route Incoming Requests: Utilize the
Route Message(Switch) node to direct incoming requests based on thetypeandcallback_id. Configure separate outputs forRequest Modal,Submit Data, andBlock Actions. - Open the ServiceNow Modal: For the
Request Modaloutput, configure theServiceNow Modalnode (HttpRequest) to call theviews.openSlack API endpoint. Populate thetrigger_idand define the modal's structure, including input fields for priority and state, and a channels select for results posting. - Process Form Submissions: For the
Submit Dataoutput, implement logic to process the submitted data from the modal. This would typically involve further API calls to ServiceNow to perform the actual search. - Respond to Webhook: Use the
Close Modal PopuporSend 200nodes to acknowledge the webhook request and close any active modals.
Apps Used
Workflow JSON
{
"id": "1a535a3d-69c2-4f71-9269-e64b97365a6e",
"name": "Streamline ServiceNow Incident Searches with Slack",
"nodes": 24,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 1a535a3d-69c2...
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