Automate Shopify Order to Zendesk Ticket Creation
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Seamlessly transform new Shopify orders into Zendesk support tickets. This workflow ensures no customer inquiry falls through the cracks, enhancing your customer service response times and efficiency.
About This Workflow
This n8n workflow automates the creation of Zendesk tickets for new Shopify orders. When an order is updated in Shopify, the workflow checks if a corresponding ticket already exists in Zendesk. If not, it generates a new ticket with essential order details, including customer information, order number, and line items. This ensures your support team is immediately aware of new customer orders and can provide timely assistance. The process is designed to prevent duplicate tickets and streamline customer support operations by bridging the gap between your e-commerce platform and your help desk.
Key Features
- Real-time Order Monitoring: Triggers automatically on any Shopify order update.
- Smart Duplicate Prevention: Checks for existing Zendesk tickets to avoid creating duplicates.
- Rich Ticket Data: Populates Zendesk tickets with key order details like customer name, email, and item count.
- Customizable Ticket Subject & Description: Easily configure the information that appears in your Zendesk tickets.
- Conditional Ticket Creation: Only creates a new ticket if one doesn't already exist for the order.
How To Use
- Shopify Trigger: Configure the
On order updatednode by selecting your Shopify credentials and ensuring the topic is set toorders/updated. - Zendesk Lookup: Set up the
Find if order already has a ticket in Zendesknode. In thequeryparameter, useexternal_id:{{ $json["order_number"] }}to search for existing tickets based on the Shopify order number. Ensure your Zendesk credentials are correctly linked. - Ticket ID Extraction: Connect the output of the Zendesk lookup to the
Keep only ticket Idnode. This node will extract theidandexternal_idof any found ticket, renamingexternal_idtoexternal_Idfor merging. - Data Merging: Link the
Find if order already has a ticket in Zendesknode to theAdd ticket info to order datanode. This node will merge the Shopify order data with the Zendesk ticket information based on the order number. - Conditional Logic: Connect the
Add ticket info to order datanode to theOrder exists in Zendesknode. Configure this node to check if theZendeskTicketIdfield is not empty. If it is empty (meaning no ticket was found), proceed to create a new one. - New Ticket Creation: If
Order exists in Zendeskevaluates to false (no existing ticket), connect this branch to theCreate new ticket for new ordersnode. Configure thesubject,description, andexternalIdparameters using expressions like={{ $json["order_number"] }}and customer/order details from the Shopify data.
Apps Used
Workflow JSON
{
"id": "8e6677a6-71cd-4606-84b5-e99375d1cb73",
"name": "Automate Shopify Order to Zendesk Ticket Creation",
"nodes": 7,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 8e6677a6-71cd...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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