Slack to ServiceNow Incident Search

Name: Slack to ServiceNow Incident Search
Rating: 5 (5 reviews)
Author: Free N8N

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IT Operationsapiautomationincident managementservicenowslack

Search ServiceNow for incidents based on priority and state directly from Slack.

About This Workflow

This workflow integrates Slack and ServiceNow to enable users to search for incidents directly within Slack. Users can open a modal in Slack to specify the incident priority and state, and choose a channel for the results. The workflow then queries ServiceNow, retrieves matching incidents, and posts a summary (or direct messages the user if no channel is specified) back to Slack. It handles cases where no incidents are found and presents up to the 5 most recent matching incidents.

Key Features

Slack Modal Interface: A user-friendly modal in Slack for incident search.
ServiceNow Integration: Queries the ServiceNow API to fetch incident data.
Dynamic Routing: Routes results to a specified Slack channel or via direct message.
Incident Filtering: Filters incidents by priority and state.
Results Summarization: Presents a concise summary of up to 5 recent incidents.
Error Handling: Notifies the user if no matching incidents are found.

How To Use

Trigger: The workflow is triggered by a Slack interaction (e.g., a slash command or button press) that initiates the Webhook node.
Modal Display: The ServiceNow Modal node opens a modal in Slack. Users input the desired 'Priority' and 'State' for their incident search.
Channel Selection: Users can also select a Slack channel where the search results will be posted.
ServiceNow Query: Upon submission, the ServiceNow node queries the ServiceNow API using the provided priority and state.
Result Processing: The Were Incidents Found? node checks if any incidents were returned.
Notification:
- If incidents are found, they are formatted (Format Incident Details, Concatenate Incident Details, Format Slack Message) and sent either to the selected Slack channel (Channel - Send Matching Incidents) or as a direct message to the user (DM - Send Matching Incidents).
- If no incidents are found, a notification is sent to the selected channel (Channel - Notify User no Incidents Matched) or as a direct message (DM - Notify User no Incidents Matched).
Workflow End: The Send 200 node acknowledges the webhook request, and the Close Modal Popup node closes the Slack modal.

Apps Used

api

automation

incident management

servicenow

slack

Workflow JSON

{
  "id": "8520a36c-8342-4730-876c-aed270d83c06",
  "name": "Slack to ServiceNow Incident Search",
  "nodes": 6,
  "category": "IT Operations",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.