🤖 Smart Customer Support AI Agent: Automate & Personalize Client Interactions
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Empower your business with an intelligent AI agent that streamlines customer support across Gmail and Telegram. This workflow automates responses, personalizes interactions, and ensures timely resolutions, freeing up your team for complex issues.
About This Workflow
Transform your customer support with the 'Smart Customer Support AI Agent.' This advanced n8n workflow leverages the power of AI to understand and respond to customer inquiries originating from both Gmail and Telegram. By intelligently parsing messages, accessing your knowledge base (via Google Sheets), and maintaining conversation context, this agent provides accurate, personalized, and timely support. It's designed to handle repetitive questions efficiently, ensuring 24/7 coverage and a consistent brand voice. Complex issues are seamlessly escalated to human agents, creating a hybrid support system that maximizes efficiency and customer satisfaction.
Key Features
- Multi-Channel Support: Integrates seamlessly with Gmail and Telegram for unified customer communication.
- AI-Powered Understanding: Utilizes advanced AI to grasp customer intent and context for accurate responses.
- Knowledge Base Integration: Dynamically pulls information from your Google Sheets to provide informed answers.
- Personalized Interactions: Crafts context-aware replies, addressing customers by name and maintaining brand consistency.
- Intelligent Escalation: Automatically identifies and routes complex issues to your human support team.
How To Use
- Configure Credentials: Set up OAuth2 for Gmail and obtain a bot token for Telegram.
- Create Knowledge Base: Populate a Google Sheet with your FAQs and relevant business information.
- Set up OpenAI: Provide your OpenAI API key for AI processing.
- Customize Prompts: Tailor the AI system messages and prompts to match your brand voice and specific support needs.
- Define Channel Triggers: Configure Gmail filters (e.g., unread messages in INBOX) and Telegram bot settings.
- Map Data: Ensure the 'Process Gmail Message' and 'Process Telegram Message' nodes correctly extract customer details and message content.
- Test and Refine: Run test inquiries through both channels to verify AI responses and escalation logic, adjusting prompts and knowledge base as needed.
Apps Used
Workflow JSON
{
"id": "e5c3aa30-695c-48f7-b0b2-435d2b5587d8",
"name": "🤖 Smart Customer Support AI Agent: Automate & Personalize Client Interactions",
"nodes": 6,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: e5c3aa30-695c...
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