Smart Multi-Channel AI Customer Support Agent
detail.loadingPreview
Automate and enhance your customer support across multiple channels with this intelligent n8n workflow. It uses AI to understand inquiries, retrieves conversation history for context, and provides instant, personalized responses or escalates to human agents when needed.
About This Workflow
Revolutionize your customer service by deploying an AI-powered support agent that operates seamlessly across WhatsApp, Telegram, and Email. This robust n8n workflow normalizes incoming messages, retrieves relevant conversation history from Notion, and leverages OpenAI to generate context-aware replies. It intelligently decides whether to resolve the query directly or escalate complex issues to human agents, ensuring no customer request goes unaddressed. All interactions are automatically saved, providing a comprehensive record and valuable insights into customer engagements.
Key Features
- Multi-Channel Support: Process customer inquiries and send responses via WhatsApp, Telegram, and Email from a single workflow.
- AI-Powered Resolution: Utilizes OpenAI to understand complex queries, maintain conversation context, and generate human-like answers.
- Intelligent Escalation: Automatically identifies when a human agent is required and notifies them, ensuring complex issues are handled effectively.
- Persistent Conversation Memory: Integrates with Notion to store and retrieve past interactions, enabling the AI to provide coherent and personalized support.
- Automated Data Handling: Normalizes incoming message data and saves all conversation logs, streamlining data management and analytics.
How To Use
- Configure Inbound Channels: Set up your WhatsApp and Telegram Webhooks by defining unique
webhookIdvalues. Configure theEmail Triggernode with your IMAP credentials to monitor incoming emails. - Connect Notion for Memory: Authenticate your
Notionnodes (Get Conversation HistoryandSave Conversation) and specify the database IDs where conversation logs should be stored and retrieved. - Integrate OpenAI: Provide your OpenAI API Key and select the desired language model in the
OpenAI Support Agentnode's parameters. - Define Escalation Logic: Adjust the conditions within the
Check if Escalation Needednode to specify when a conversation should be flagged for human intervention (e.g., keywords, sentiment analysis results from the AI). - Set Up Outbound Channels: Configure the
HTTP Requestnodes (Send WhatsApp Response,Send Telegram Response) with the appropriate API endpoints and authentication for your messaging platforms. Set up theEmail Sendnode with your SMTP credentials. - Customize Data Normalization/Formatting: Open the
Normalize Message DataandFormat AI Responsenodes to define how incoming data is mapped and outgoing responses are structured for consistency across channels.
Apps Used
Workflow JSON
{
"id": "c0aeee26-784a-4f2c-ab64-9bcf749642da",
"name": "Smart Multi-Channel AI Customer Support Agent",
"nodes": 23,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: c0aeee26-784a...
About the Author
Free n8n Workflows Official
System Admin
The official repository for verified enterprise-grade workflows.
Statistics
Related Workflows
Discover more workflows you might like
Universal CSV to JSON API Converter
Effortlessly transform CSV data into structured JSON with this versatile n8n workflow. Integrate it into any application as a custom API endpoint, supporting various input methods including file uploads and raw text.
Instant WooCommerce Order Notifications via Telegram
When a new order is placed on your WooCommerce store, instantly receive detailed notifications directly to your Telegram chat. Stay on top of your e-commerce operations with real-time alerts, including order specifics and a direct link to view the order.
On-Demand Microsoft SQL Query Execution
This workflow allows you to manually trigger and execute any SQL query against your Microsoft SQL Server database. Perfect for ad-hoc data lookups, administrative tasks, or quick tests, giving you direct control over your database operations.