Tawk.to Chat to Gmail Alert Automation
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Streamline your customer support by automatically sending new Tawk.to chat messages as email alerts to your Gmail inbox. Get notified instantly about customer inquiries, ensuring a faster response time and improved customer satisfaction.
About This Workflow
This n8n workflow automates the process of receiving chat requests from Tawk.to and forwarding them as instant email alerts to your Gmail account. The workflow begins by setting up a webhook to capture incoming Tawk.to chat messages. These messages are then processed to extract key information such as the chat ID, visitor's name, country, and the message content. Finally, a well-formatted email is composed and sent to a designated Gmail address, providing your support team with all the necessary details to respond promptly. This integration ensures you never miss a customer interaction, enhancing your support efficiency and responsiveness.
Key Features
- Real-time Alerts: Receive immediate email notifications for every new Tawk.to chat conversation.
- Automated Data Extraction: Automatically pulls relevant chat details like visitor name, country, and message text.
- Customizable Email Content: Easily tailor the subject line and body of the alert email to fit your team's needs.
- Seamless Integration: Connects Tawk.to and Gmail effortlessly with n8n's visual workflow builder.
How To Use
- Set up the Tawk.to Webhook: In the 'Receive Tawk.to Request' node, configure the webhook path to receive incoming chat data from Tawk.to.
- Map Chat Data: In the 'Format the message' node, use expressions like
{{ $json.chatId }},{{ $json.visitor.name }},{{ $json.visitor.country }}, and{{ $json.message.text }}to extract relevant information from the incoming Tawk.to request. - Configure Gmail Alert: In the 'Send alert email' node, enter the recipient email address(es) in the 'Send To' field. Customize the 'Subject' and 'Message' fields using the extracted data from the previous node to create informative email alerts.
Apps Used
Workflow JSON
{
"id": "4e2215e7-34a2-439a-ab48-d538324ad167",
"name": "Tawk.to Chat to Gmail Alert Automation",
"nodes": 24,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 4e2215e7-34a2...
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