Telegram Community Contributions
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Handles incoming community messages via Telegram and creates support tickets.
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About This Workflow
Overview
This workflow listens for incoming messages on Telegram. Based on the message content, it categorizes the message as a 'refund' request or a general 'complaint' and creates a corresponding ticket in Freshdesk. It then sends a confirmation message back to the Telegram user.
Key Features
- Listens for new messages on Telegram.
- Analyzes message text to identify 'refund' requests or general complaints.
- Creates new tickets in Freshdesk for each category.
- Responds to the user on Telegram with confirmation of ticket creation.
How To Use
- Ensure your Telegram and Freshdesk accounts are connected as credentials.
- Configure the
Telegram Triggernode with your desired chat and update types. - Adjust the
IFnode's conditions to match keywords you want to categorize. - Customize the
Freshdesknodes with your specific ticket details (subject, tags). - Update the
Telegramresponse messages for different scenarios.
Apps Used
Workflow JSON
{
"id": "52eba0cd-76ac-40e6-b959-878b75701d6c",
"name": "Telegram Community Contributions",
"nodes": 0,
"category": "Customer Support",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 52eba0cd-76ac...
About the Author
SaaS_Connector
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Connecting CRM, Notion, and Slack to automate your life.
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