Zendesk Ticket to Slack Thread Sync
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Synchronize Zendesk tickets with Slack threads for improved communication and tracking.
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About This Workflow
Overview
This workflow automates the process of syncing new Zendesk tickets to dedicated Slack threads. It allows for easy communication and collaboration around support issues directly within Slack, and updates the Zendesk ticket with the corresponding Slack thread timestamp.
Key Features
- Automatically creates a new Slack thread for each new Zendesk ticket.
- Posts the Zendesk ticket subject and potentially other details to the Slack thread.
- Allows replies to the Slack thread to be associated with the Zendesk ticket.
- Updates the Zendesk ticket with a reference to the created Slack thread.
How To Use
- Setup Credentials: Configure your Zendesk and Slack API credentials in the respective nodes.
- Configure Channel: In the
Configurenode, set the desired Slack channel for ticket updates. - Map Zendesk Field: Ensure the
Codenode'sISSUE_KEY_FIELD_IDconstant matches the ID of your custom Zendesk field that stores the Slack Thread ID. - Activate Workflow: Enable the workflow to start syncing tickets.
Apps Used
Workflow JSON
{
"id": "206bbf4c-9cee-4837-a402-31f71b0e06ca",
"name": "Zendesk Ticket to Slack Thread Sync",
"nodes": 0,
"category": "Customer Support",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 206bbf4c-9cee...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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