Telegram Community Handoff

Name: Telegram Community Handoff
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Author: Free N8N

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Telegram Automationautomationbotcustomer supporthandoffhuman agenttelegram

Automates customer service handoffs from a bot to a human agent via Telegram, capturing essential information.

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About This Workflow

Overview

This workflow allows a Telegram bot to seamlessly handoff conversations to a human agent. It captures key customer details from the conversation history and sends a notification to a human chat ID, ensuring a smooth transition and efficient customer support.

Key Features

Initiates a handoff process when a user requires human intervention.
Extracts relevant customer information (name, address, reason for call) from chat history.
Notifies a designated human chat ID with the extracted details and context.
Updates interaction state to manage bot-to-human transitions.
Provides a clear message to the user indicating the handoff.

How To Use

Configure Telegram Credentials: Set up your Telegram bot token and human chat ID.
Configure Redis Credentials: Ensure your Redis connection is set up for session management.
Map Workflow Inputs: Define the inputs required for the Handoff Subworkflow trigger, such as chatId, sessionId, userId, username, and summary.
Customize Prompts: Adjust the Information Extractor node's system prompt and attribute descriptions to refine data extraction.
Review Logic: Understand the Switch Interaction and Has All Criteria? nodes to customize the handoff triggers and conditions.

Apps Used

automation

bot

customer support

handoff

human agent

Workflow JSON

{
  "id": "eb8cafd3-5c54-4c39-a3d0-0e5d410c4cba",
  "name": "Telegram Community Handoff",
  "nodes": 0,
  "category": "Telegram Automation",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.