Automate Customer Support with Telegram, Freshdesk, and Monday.com
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Streamline your customer support by automatically creating tickets in Freshdesk and tasks in Monday.com based on Telegram messages. This workflow ensures prompt responses and efficient issue tracking.
About This Workflow
This n8n workflow revolutionizes customer support by seamlessly integrating Telegram, Freshdesk, and Monday.com. When a customer sends a message to your Telegram bot, the workflow analyzes the message content. If the message contains 'refund', it triggers a new ticket creation in Freshdesk with a 'refund' tag, followed by a confirmation message back to Telegram and a new item added to your Monday.com board under the 'new_group'. For any other messages, it creates a 'complaint' ticket in Freshdesk, sends a confirmation via Telegram, and logs it in Monday.com under 'topics'. This end-to-end automation ensures no customer query goes unnoticed and keeps your team organized.
Key Features
- Real-time Telegram Integration: Capture customer inquiries directly from your Telegram bot.
- Smart Ticket Routing: Automatically categorize and tag incoming issues (e.g., refunds, complaints) for efficient handling.
- Automated Freshdesk Ticket Creation: Instantly create support tickets, ensuring timely follow-up.
- Seamless Monday.com Task Management: Track and manage customer issues as actionable items on your Monday.com boards.
- Instant Customer Confirmation: Provide immediate acknowledgment to customers via Telegram.
How To Use
- Set up Telegram Trigger: Configure your Telegram bot to receive messages and select the 'message' update type. Authenticate with your Telegram API credentials.
- Implement Conditional Logic (IF Node): Use an IF node to check if the incoming Telegram message text contains the word 'refund'.
- Configure Freshdesk for Refunds: If the condition is met, use the Freshdesk node to create a ticket with 'refund' as a tag and the message subject. Connect this to the Telegram node to send a confirmation message and the Monday.com node to add an item to the 'new_group'.
- Configure Freshdesk for Other Issues: If the condition is not met, use another Freshdesk node to create a ticket with 'complaint' as a tag. Connect this to the Telegram node for confirmation and the Monday.com node to add an item to the 'topics' group.
Apps Used
Workflow JSON
{
"id": "2dfe2ee9-97c1-4efd-aa91-95415655156d",
"name": "Automate Customer Support with Telegram, Freshdesk, and Monday.com",
"nodes": 17,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 2dfe2ee9-97c1...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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