Automated Telegram Support Ticketing System
detail.loadingPreview
Streamline your Telegram customer support by transforming group chats into a robust ticketing system. This workflow automatically creates tickets, forwards messages, and prevents deletions, ensuring message history integrity and enhancing team collaboration.
About This Workflow
This n8n workflow revolutionizes how you manage Telegram support interactions. It leverages the power of bots and Redis to create a dynamic ticketing system directly within your Telegram groups. When a new user message arrives, the workflow automatically creates a dedicated forum topic (ticket) in your support group, ensuring clear separation and organization. All subsequent messages from the user are then forwarded to this specific topic, maintaining a chronological and easily retrievable conversation history. Crucially, this system prevents message deletion by senders, safeguarding valuable client communication for businesses. It also enables seamless team collaboration by allowing multiple support agents to respond within a structured ticketing environment, integrating effortlessly with your existing n8n automations for CRM and other third-party services.
Key Features
- Automated Ticket Creation: Dynamically generates forum topics for each new user conversation.
- Message Forwarding: Reliably forwards all user messages to their respective ticket.
- Undeletable Message History: Prevents users from deleting messages in the support group, preserving crucial history.
- Team Collaboration: Enables multiple team members to manage and respond to tickets within a unified system.
- Redis Integration: Utilizes Redis for efficient storage and retrieval of ticket thread IDs.
How To Use
- Configure Bot Details: Use the 'Config Bot' (represented by the Sticky Note in the workflow) to set up your Telegram Bot Token, Support Group ID, and Channel ID. Ensure your bot is an administrator in the relevant groups and channels.
- Set Up Chat Type Filters: Configure the 'if' nodes to handle different chat types (Private, Supergroup, Channel) as needed for your routing logic.
- Format User Data: The 'Format' node cleans and prepares incoming user data for processing.
- Define Bot Fields: Use the 'Bot-Fields' node to select and remove unnecessary fields from the user data before further processing.
- Create Forum Topic: The 'Create Topic (Chat Ticket)' node initiates the creation of a new forum topic in your support group for the user's conversation.
- Save Topic ID: The 'Save Topic ID' node stores the created topic's message thread ID in Redis, linked to the user's chat ID for future reference.
- Get User Chat Topic: When a new message arrives, this node retrieves the stored topic ID from Redis.
- Forward New Message: The 'Forward New Message' node forwards the incoming message to the correct forum topic within your support group.
- Handle Missing Topics: The 'IF No Topic Created' and 'ReCreate Topic (Chat Ticket)' nodes manage scenarios where a topic might not have been created initially, ensuring messages are still routed correctly.
Apps Used
Workflow JSON
{
"id": "71940b70-b4a6-4d7c-9fef-2608ce64ddc6",
"name": "Automated Telegram Support Ticketing System",
"nodes": 8,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 71940b70-b4a6...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
Statistics
Related Workflows
Discover more workflows you might like
Universal CSV to JSON API Converter
Effortlessly transform CSV data into structured JSON with this versatile n8n workflow. Integrate it into any application as a custom API endpoint, supporting various input methods including file uploads and raw text.
Instant WooCommerce Order Notifications via Telegram
When a new order is placed on your WooCommerce store, instantly receive detailed notifications directly to your Telegram chat. Stay on top of your e-commerce operations with real-time alerts, including order specifics and a direct link to view the order.
On-Demand Microsoft SQL Query Execution
This workflow allows you to manually trigger and execute any SQL query against your Microsoft SQL Server database. Perfect for ad-hoc data lookups, administrative tasks, or quick tests, giving you direct control over your database operations.