Automated Telegram Support Ticketing System
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Transform your Telegram group into a robust customer support ticketing system. This workflow automatically creates tickets, forwards messages, and prevents deletions, enhancing team collaboration and customer data management.
About This Workflow
This n8n workflow empowers businesses to leverage Telegram for efficient customer support. By integrating with Telegram's API, it automatically converts incoming messages into structured tickets within a dedicated support group. Key features include automatic forum topic creation for each user, secure message forwarding, and prevention of message deletion by users, ensuring a complete and unalterable support history. The system is designed for seamless team collaboration, allowing multiple support agents to manage and respond to client inquiries effectively. Furthermore, it lays the groundwork for integrating customer data with CRMs via n8n, offering valuable insights for sales and marketing efforts.
Key Features
- Automated Ticket Creation: Automatically generates a new forum topic in your support group for each new user interaction.
- Secure Message Forwarding: Reliably forwards all user messages to the designated support group, ensuring no communication is lost.
- Message Deletion Prevention: Prevents users from deleting messages in the support group, preserving a complete audit trail.
- Team Collaboration Hub: Enables entire teams to manage and respond to customer tickets within a single Telegram group.
- CRM Integration Ready: Facilitates the integration of Telegram user data with external CRM systems for enhanced lead management.
How To Use
- Configure Bot Details: Utilize the
Config Botfunctionality to set up essential Telegram parameters including your Group ID (ensure the bot is an admin), Channel ID (if applicable, ensure bot is admin), and your Telegram Bot Token generated via @BotFather. - Define Chat Routing: Configure the workflow to filter and route messages based on chat type (Private, Supergroup, Channel).
- Set Up Support Group: Ensure your support group is not public and add the Telegram bot as an administrator.
- Implement Redis for Storage: Configure a Redis database connection (example provided:
Livegram Bot) to store user chat topic IDs for efficient message management. - Integrate with Telegram API: The workflow uses HTTP Request nodes to interact with the Telegram Bot API for creating forum topics and forwarding messages.
- Optional: CRM Integration: Leverage n8n's extensive node library to connect your Telegram user data to your preferred CRM system for advanced analytics and sales funnel management.
Apps Used
Workflow JSON
{
"id": "76aed362-2579-4c95-b9be-c2660e2ca796",
"name": "Automated Telegram Support Ticketing System",
"nodes": 20,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 76aed362-2579...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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