Automate Twilio Course Inquiries with Airtable & AI
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Streamline your educational institution's course inquiries. This n8n workflow connects Twilio SMS with Airtable and an AI agent to provide instant, data-driven answers to student questions, while logging all interactions.
About This Workflow
Transform how you handle student course inquiries with this powerful n8n workflow. Leveraging Twilio, this automation allows prospective students to text in their questions about available courses. The workflow intelligently queries your Airtable course database using an AI agent, ensuring accurate and up-to-date information is provided. All conversations are logged for future reference and analysis, offering a seamless and efficient communication channel for your institution. Improve student engagement and operational efficiency by automating responses and centralizing inquiry data.
Key Features
- Instant SMS Responses: Provide immediate answers to student course questions via Twilio SMS.
- AI-Powered Course Assistance: Utilize an AI agent to intelligently search and retrieve information from your Airtable course database.
- Dynamic Data Integration: Ensure students receive the most current course details by directly querying your Airtable base.
- Automated Call Logging: Automatically log all SMS inquiries and AI responses into an Airtable call log for comprehensive record-keeping.
- Intelligent Inquiry Routing: The AI is trained to answer only course-related questions, directing off-topic inquiries to the helpdesk.
How To Use
- Set up Twilio: Configure your Twilio account credentials within n8n to handle incoming SMS messages.
- Connect Airtable: Authenticate your Airtable Personal Access Token in n8n and ensure your "Northvale Institute of Technology Courses 2025-2026" base and relevant tables ("Imported table" for courses, "Call Log" for logging) are accessible.
- Configure AI Agent: Integrate your AI model (e.g., via Langchain) and define the system message to guide the AI's responses, emphasizing factual accuracy from the Airtable data and directing off-topic queries.
- Map Data: Ensure the "Get User Message" node correctly captures the incoming SMS content and sender ID.
- Trigger Workflow: The "Twilio Trigger" node will initiate the workflow upon receiving an inbound SMS.
- Test and Refine: Send test messages to your Twilio number to verify the workflow's accuracy and refine the AI's prompts and Airtable queries as needed.
Apps Used
Workflow JSON
{
"id": "85004317-ccf3-4332-a206-81ca4723d537",
"name": "Automate Twilio Course Inquiries with Airtable & AI",
"nodes": 19,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 85004317-ccf3...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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