Automate Negative Feedback Alerts with Typeform and AWS Comprehend
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This workflow automatically analyzes Typeform submissions for negative sentiment using AWS Comprehend. If negative feedback is detected, an alert is sent to a designated Mattermost channel.
About This Workflow
Streamline your customer feedback process with this powerful n8n workflow. It seamlessly integrates Typeform surveys with AWS Comprehend's sentiment analysis capabilities. Upon receiving a new Typeform submission, the workflow triggers an analysis of the feedback text to determine its sentiment. If the feedback is classified as negative, a real-time alert is dispatched to your team's Mattermost channel, including the specific feedback and a sentiment score. This ensures prompt attention to critical customer issues, allowing for faster resolution and improved customer satisfaction. The workflow includes a fallback 'NoOp' node for scenarios where negative sentiment is not detected, allowing for flexible process extensions.
Key Features
- Real-time Sentiment Analysis: Automatically detect negative customer feedback.
- Typeform Integration: Connects directly to your Typeform surveys.
- Automated Alerts: Sends instant notifications to your Mattermost channel.
- Configurable Triggers: Easily set up conditions for sending alerts.
- Scalable Workflow: Built on n8n for easy customization and expansion.
How To Use
- Typeform Trigger: Configure this node with your Typeform form ID and authenticate your Typeform account. This node will listen for new submissions.
- AWS Comprehend: Set up your AWS credentials. The
textparameter should be mapped to the relevant question field from your Typeform submission (e.g., 'What did you think about the event?'). Ensure theoperationis set todetectSentiment. - IF Node: Configure the
IFnode to check if theSentimentoutput from AWS Comprehend is equal to 'NEGATIVE'. - Mattermost: If the
IFcondition is met (sentiment is negative), configure this node with your Mattermost credentials and specify thechannelId. Themessageparameter is dynamically populated using expressions to include the negative score and the user's feedback. - NoOp: This node serves as a placeholder for the 'false' condition of the
IFnode, allowing you to optionally add further steps or simply end the workflow for non-negative feedback.
Apps Used
Workflow JSON
{
"id": "5b46eb3a-a434-4349-ab86-3c865bf64d0c",
"name": "Automate Negative Feedback Alerts with Typeform and AWS Comprehend",
"nodes": 24,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 5b46eb3a-a434...
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