Automate Feedback Sentiment Analysis with Typeform and Mattermost
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Instantly gauge customer sentiment from Typeform feedback. This workflow analyzes feedback using Google Cloud Natural Language and sends real-time notifications to Mattermost, allowing for swift action on both positive and negative responses.
About This Workflow
This powerful n8n workflow automates the process of understanding your customer feedback. By integrating with Typeform, it captures survey responses and immediately sends them to Google Cloud Natural Language for sentiment analysis. The workflow then intelligently routes the feedback based on its sentiment score. Positive feedback can be acknowledged or escalated, while negative feedback triggers immediate alerts to your team via Mattermost. This ensures no valuable insight is missed and that you can respond to customer needs proactively, fostering better relationships and continuous improvement.
Key Features
- Real-time Feedback Collection: Automatically trigger workflows with new Typeform submissions.
- Intelligent Sentiment Analysis: Leverage Google Cloud Natural Language to understand the emotional tone of feedback.
- Conditional Routing: Branch your workflow based on sentiment scores to take appropriate actions.
- Instant Team Notifications: Receive immediate alerts on Mattermost for critical feedback.
- Seamless Integration: Connect popular tools without complex coding.
How To Use
- Set up Typeform Trigger: Connect your Typeform account and select the specific form you want to monitor.
- Configure Google Cloud Natural Language: Authenticate with your Google Cloud credentials and input the relevant text field from your Typeform submission (e.g., "What did you think about the event?").
- Define Sentiment Conditions: Use the 'IF' node to set thresholds for sentiment scores. For example, trigger an action if the score is above 0.5 for positive or below -0.5 for negative.
- Configure Mattermost Notification: Connect your Mattermost account and specify the channel where you want to receive notifications. Customize the message to include the feedback text and sentiment score.
- Handle Neutral/Other Feedback: Optionally, configure a 'NoOp' or another node to handle feedback that doesn't meet your specific sentiment criteria.
Apps Used
Workflow JSON
{
"id": "6cc284f8-c6c9-4c76-b28c-7339b9a10c1f",
"name": "Automate Feedback Sentiment Analysis with Typeform and Mattermost",
"nodes": 13,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 6cc284f8-c6c9...
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