Automated WhatsApp FAQ Bot for Sales and Support
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Streamline your customer interactions with this n8n workflow that powers an automated WhatsApp FAQ bot. Provide instant answers to common questions, qualify leads, and escalate complex queries to your team seamlessly.
About This Workflow
This n8n workflow orchestrates a sophisticated WhatsApp chatbot designed to enhance your sales and customer support operations. It triggers upon receiving a WhatsApp message, intelligently retrieves relevant FAQs from your database, and provides instant answers. The bot also manages conversation flow, allowing users to request manager assistance or initiate consultation requests. By centralizing FAQ management and automating initial responses, this module significantly reduces response times, improves customer satisfaction, and frees up your team to focus on high-value interactions. It leverages PostgreSQL for efficient data storage and retrieval, ensuring a robust and scalable solution.
Key Features
- Instant FAQ Responses: Automatically answer frequently asked questions via WhatsApp.
- Database Integration: Seamlessly retrieves FAQs from a PostgreSQL database.
- Lead Qualification & Escalation: Routes complex queries or requests for manager assistance to your team.
- Automated Bot Status Management: Tracks and updates bot interactions for better oversight.
- Customizable Bot Flow: Adaptable to different sales and support scenarios.
How To Use
- Set up WhatsApp Trigger: Configure the
WhatsApp Triggernode with your WhatsApp Business API credentials. - Database Configuration: Connect your PostgreSQL database to the
Get Bot Status,Upsert Bot Status,Get FAQ, andGet FAQsnodes. - Define Flow Logic: Customize the
Define Flow(Switch) node to manage different user inputs and desired bot responses. - Populate FAQs: Ensure your PostgreSQL database contains comprehensive FAQs accessible by the
Get FAQandGet FAQsnodes. - Configure WhatsApp Nodes: Set up the
WhatsAppnodes (e.g.,Main Menu,FAQs,FAQ,Request Manager,Request Success) to send appropriate messages to users based on the workflow's logic. - Manager Escalation: Configure the
Request ManagerandUpdate Bot Status on MANAGERnodes to handle situations requiring human intervention. - Test Thoroughly: Run test conversations to ensure the bot is functioning as expected and providing accurate responses.
Apps Used
Workflow JSON
{
"id": "9104af8f-9b7c-45e2-a44d-e8cf0761f538",
"name": "Automated WhatsApp FAQ Bot for Sales and Support",
"nodes": 15,
"category": "Sales",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 9104af8f-9b7c...
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