Zammad Open Tickets Summary
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Retrieves and summarizes open tickets from Zammad and sends a report to Zulip.
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About This Workflow
Overview
This workflow automates the process of checking for open tickets in Zammad, categorizing them by their current status (New, Open, Pending Reminder, Pending Close), and then reporting a summary of these counts to a specified stream in Zulip.
Key Features
- Fetches all tickets from Zammad.
- Filters tickets based on their status.
- Counts tickets in different states: New, Open, Pending Reminder, Pending Close.
- Sends a summarized report to a Zulip stream.
- Scheduled to run daily on weekdays.
How To Use
- Configure Zammad Credentials: Ensure your Zammad API token is set up in n8n credentials.
- Configure Zulip Credentials: Ensure your Zulip bot is set up in n8n credentials.
- Set Stream and Topic: Update the
streamandtopicparameters in the 'Notify for Standup' node if they are not 'customer support' and 'tickets' respectively. - Schedule: The workflow is set to run daily on weekdays at 8:30 AM UTC. Adjust the
cronExpressionin the 'Standup Cron' node if needed.
Apps Used
Workflow JSON
{
"id": "515f5a8a-720f-48a7-b9de-1aa741ba1948",
"name": "Zammad Open Tickets Summary",
"nodes": 0,
"category": "Support Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 515f5a8a-720f...
About the Author
DevOps_Master_X
Infrastructure Expert
Specializing in CI/CD pipelines, Docker, and Kubernetes automations.
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