Automated Zammad Ticket Standup Reporting
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Streamline your support team's daily stand-ups with this automated workflow. It fetches open Zammad tickets, categorizes them by status, and sends a concise summary to your designated Zulip channel, ensuring everyone is informed.
About This Workflow
This workflow is designed to provide your customer support team with an automated daily digest of open Zammad tickets. Triggered either manually or via a daily cron schedule, it connects to your Zammad instance to retrieve all current tickets. These tickets are then processed through a filtering function to categorize them into distinct statuses: New, Open, Pending Reminder, and Pending Close. Finally, a summary of these ticket counts is sent directly to a specified stream and topic within your Zulip chat, facilitating efficient stand-up meetings and proactive issue management.
Key Features
- Automated Ticket Aggregation: Automatically fetches all tickets from your Zammad instance.
- Intelligent Ticket Categorization: Filters and counts tickets based on their status (New, Open, Pending Reminder, Pending Close).
- Real-time Standup Reporting: Sends a concise summary of ticket statuses directly to your team's communication channel.
- Flexible Triggering: Can be initiated manually or set to run daily at a scheduled time.
How To Use
- Connect Zammad: Ensure your Zammad API credentials are set up and selected in the
List Ticketsnode. - Configure Zulip: Set up your Zulip credentials and specify the
stream(e.g., 'customer support') andtopic(e.g., 'tickets') in theNotify for Standupnode. - Customize Filtering (Optional): Review and adjust the
functionCodein theTicket Filteringnode if your Zammad ticket states have different IDs. - Set Schedule: In the
Standup Cronnode, adjust thecronExpressionto your preferred daily reporting time (default is 8:30 AM on weekdays). - Activate Workflow: Enable the workflow and choose to trigger it manually using the 'execute' button or allow the cron schedule to initiate it.
Apps Used
Workflow JSON
{
"id": "6f14e91b-72e5-4ae9-aef8-ad2869ed86f1",
"name": "Automated Zammad Ticket Standup Reporting",
"nodes": 20,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 6f14e91b-72e5...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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