Automated Zammad Ticket Standup Reports
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Streamline your customer support by automatically generating daily ticket summaries for your team. This workflow pulls open, new, and pending tickets from Zammad and delivers a concise report to your Zulip channel, ensuring everyone stays informed.
About This Workflow
This n8n workflow automates the process of providing crucial customer support ticket insights. Triggered daily by a cron schedule or manually via an execute button, it first fetches all available tickets from your Zammad instance. These tickets are then intelligently filtered to categorize them into 'New', 'Open', 'Pending Close', and 'Pending Reminder' states. Finally, a consolidated summary of these ticket counts is sent directly to a designated 'customer support' stream in Zulip, facilitating efficient team standups and proactive issue management. It's designed to keep your support team aligned and responsive without manual intervention.
Key Features
- Automated Ticket Fetching: Connects to Zammad to retrieve all ticket data.
- Smart Ticket Categorization: Filters tickets based on their status (New, Open, Pending Close, Pending Reminder).
- Daily Standup Reporting: Schedules a daily report or allows for on-demand execution.
- Real-time Zulip Notifications: Pushes summarized ticket counts to your team's communication channel.
- Customizable Reporting: Easily adjust the Zammad connection and Zulip notification details.
How To Use
- Configure Zammad Credentials: In the 'List Tickets' node, ensure your Zammad API credentials are correctly set up and selected.
- Define Cron Schedule: In the 'Standup Cron' node, adjust the
cronExpressionto your desired daily reporting time (e.g.,0 30 8 * * 1-5for 8:30 AM on weekdays). - Set Zulip Credentials: In the 'Notify for Standup' node, ensure your Zulip API credentials are correctly set up and selected.
- Customize Zulip Notification: In the 'Notify for Standup' node, update the
streamandtopicto match your team's Zulip setup. Thecontentcan also be modified to include additional ticket details if needed. - Enable and Execute: Activate the workflow and, if desired, manually trigger it using the 'On clicking 'execute'' button to test the flow.
Apps Used
Workflow JSON
{
"id": "03d103b7-934d-4526-9c7f-e95e1286f3cf",
"name": "Automated Zammad Ticket Standup Reports",
"nodes": 17,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 03d103b7-934d...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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