Zendesk Community Contributed Template (Unverified)
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This template is for community-contributed content in Zendesk that has not yet been officially verified.
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About This Workflow
Overview
This template is designed to flag and manage Zendesk tickets or articles submitted by the community that are awaiting verification or further review. It helps in categorizing and tracking these contributions until they are approved, rejected, or modified.
Key Features
- Automatically categorizes community-contributed content.
- Provides a clear status for unverified items.
- Facilitates tracking of items awaiting review.
How To Use
- Trigger Setup: Configure a trigger (e.g., webhook, scheduled event) to capture new community contributions.
- Categorization: Use a node to assign the 'Community Contributed (Unverified)' category.
- Review Process: Implement a review process where moderators can assess the contributions.
- Status Update: Update the ticket/article status upon approval or rejection.
Apps Used
Workflow JSON
{
"id": "d1a6b6f7-9d73-4db2-9de9-d4193e429b84",
"name": "Zendesk Community Contributed Template (Unverified)",
"nodes": 0,
"category": "Zendesk Templates",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: d1a6b6f7-9d73...
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