Automate Zendesk Ticket Notifications to Slack
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Streamline your support operations by automatically sending unassigned and pending Zendesk tickets directly to a designated Slack channel. Stay on top of urgent requests and improve response times with this efficient workflow.
About This Workflow
This n8n workflow automates the process of monitoring your Zendesk support tickets and broadcasting important updates to your team via Slack. It's designed to identify tickets that are unassigned or have a status of 'pending', ensuring that no urgent issues slip through the cracks. The workflow fetches these tickets from Zendesk, formats them into a clear and concise message with direct links to the Zendesk agent interface, and then sends this message to a pre-configured Slack channel. This allows for immediate team awareness and facilitates quicker assignment and resolution, ultimately enhancing customer support efficiency.
Key Features
- Automated Ticket Monitoring: Continuously checks for unassigned and pending Zendesk tickets.
- Real-time Slack Alerts: Pushes ticket information directly to your team's Slack channel.
- Customizable Notifications: Generates messages with ticket ID, status, subject, and direct agent links.
- Scheduled or Manual Execution: Can be set to run on a schedule (e.g., daily at 4:30 PM) or triggered manually.
- Seamless Integration: Connects your Zendesk and Slack accounts with minimal setup.
How To Use
- Connect your Zendesk Account: In the Zendesk node, authenticate with your Zendesk API credentials.
- Configure Zendesk Query: In the Zendesk node's parameters, set the
options.querytoassignee:none status<pendingto fetch unassigned and pending tickets. - Set Schedule (Optional): In the Cron node, define your preferred time to run the workflow (e.g.,
triggerTimes.item.hour: 16,triggerTimes.item.minute: 30for 4:30 PM daily). - Connect your Slack Account: In the Slack node, authenticate with your Slack API credentials.
- Specify Slack Channel: In the Slack node's parameters, set the
channelto your desired Slack channel name (e.g.,jarvis-test). - Activate the Workflow: Ensure the workflow is toggled to 'active' to begin automated notifications.
Apps Used
Workflow JSON
{
"id": "b5116279-d2f5-4855-af6d-b8dbbf18d828",
"name": "Automate Zendesk Ticket Notifications to Slack",
"nodes": 16,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: b5116279-d2f5...
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