Seamless Zendesk to Slack Ticket Synchronization
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Automate your customer support by instantly syncing new Zendesk tickets to designated Slack channels. This workflow ensures that relevant conversations are immediately visible to your team in Slack, streamlining communication and response times.
About This Workflow
This n8n workflow bridges the gap between your Zendesk support system and your team's communication hub, Slack. Upon the creation of a new Zendesk ticket, the workflow automatically pulls its details and posts them as a new thread in a pre-configured Slack channel. If a thread for that ticket already exists (indicated by a custom Slack Thread ID field in Zendesk), new comments or updates from Zendesk will be posted as replies within the existing Slack thread. This ensures a continuous conversation history accessible to your entire team, eliminating the need to constantly switch between platforms. Additionally, the workflow updates the Zendesk ticket with the Slack thread timestamp upon initial thread creation, creating a clear link between the systems.
Key Features
- Real-time Ticket to Slack: Instantly create Slack threads for every new Zendesk ticket.
- Threaded Conversations: Replies to existing tickets are posted in the correct Slack thread.
- Automated Field Updates: Links tickets and Slack threads by updating Zendesk with the Slack timestamp.
- Customizable Slack Channel: Easily define which Slack channel receives your ticket notifications.
- Conditional Logic: Differentiates between creating new threads and replying to existing ones.
How To Use
- Set Up Credentials: Configure your Zendesk API credentials in the
Get ticketandUpdate ticketnodes, and your Slack API credentials in theCreate threadandCreate reply on existing threadnodes. Ensure your Slack app has the necessary permissions. - Configure Slack Channel: Open the
Configurenode and update theSlack channelparameter to the desired channel name (e.g.,#support-tickets). - Define Zendesk Field: In the
Codenode (b582f7ff-7cc6-48dc-89fc-bc8bde13b06e), update theISSUE_KEY_FIELD_IDconstant to match the custom field ID in your Zendesk instance that stores the Slack Thread ID. - Activate Workflow: Enable the workflow to automatically trigger whenever a new ticket is created in Zendesk. The workflow will then manage the synchronization between Zendesk and Slack.
Apps Used
Workflow JSON
{
"id": "210d0f82-0950-44c8-902a-9a71cb2c0fff",
"name": "Seamless Zendesk to Slack Ticket Synchronization",
"nodes": 13,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 210d0f82-0950...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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