Automate Support Ticket to Task Management

This n8n workflow automates the critical process of handling incoming support requests. When a new ticket is created in Zendesk, this workflow springs into action. It first fetches the full ticket details to gather all necessary information. Then, it intelligently checks if a corresponding task already exists in Asana. If a task doesn't exist, it creates a new one in Asana, assigning it to a designated user and populating it with the ticket's subject. If the ticket has already been processed, it adds a comment to the existing Asana task with the latest customer message. Crucially, it updates the Zendesk ticket itself with the Asana task's unique identifier, creating a clear link between the support request and its managed task, enhancing visibility and accountability across your teams.