Seamlessly Sync Zendesk Tickets to Asana Tasks and Comments
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Automate the creation and management of Asana tasks directly from new Zendesk tickets. This workflow ensures that support issues are immediately translated into actionable tasks, with comments and updates flowing back to the original ticket.
About This Workflow
This n8n workflow elegantly bridges the gap between your customer support and project management platforms. When a new ticket arrives in Zendesk, it's automatically fetched and then intelligently processed. The workflow first checks if a corresponding task already exists in Asana using a custom field. If not, a new Asana task is created using the ticket's subject, assigned to a designated user. If a task does exist, or after a new one is created, the latest comment from the Zendesk ticket is added as a comment to the relevant Asana task, and the Asana Task ID is updated in the Zendesk ticket. This ensures your support team stays informed about task progress and your project management team has clear visibility into customer issues.
Key Features
- Automatic Task Creation: New Zendesk tickets trigger the creation of Asana tasks.
- Intelligent Task Linking: Leverages custom fields to link existing Asana tasks or create new ones.
- Bi-directional Commenting: Zendesk ticket comments are added to Asana tasks.
- Status Updates: Asana Task IDs are automatically logged back into your Zendesk tickets.
- Configurable Assignment: Assign tasks to specific users within Asana.
How To Use
- Set up Webhook: Configure the 'On new Zendesk ticket' webhook to receive incoming ticket data.
- Get Zendesk Ticket Details: The 'Get ticket' node retrieves full ticket information using the ID from the webhook.
- Check for Existing Asana Task: The 'Determine' function node checks a custom field in Zendesk for an existing Asana Task GID.
- Conditional Logic: The 'IF' node directs the workflow based on whether an Asana Task GID is found.
- Create New Asana Task: If no existing task is found, the 'Create task' node creates a new task in Asana with the ticket's subject and assigns it.
- Add Comment to Asana Task: If an existing task is found, or after a new one is created, the 'Create comment on existing task' node adds the latest Zendesk comment to the Asana task.
- Update Zendesk Ticket: The 'Update ticket' node adds the newly created or linked Asana Task GID to a specified custom field in the Zendesk ticket.
Apps Used
Workflow JSON
{
"id": "1792dfde-8946-429f-a0e5-6b1580288ab9",
"name": "Seamlessly Sync Zendesk Tickets to Asana Tasks and Comments",
"nodes": 25,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 1792dfde-8946...
About the Author
SaaS_Connector
Integration Guru
Connecting CRM, Notion, and Slack to automate your life.
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