Seamlessly Sync Zendesk Tickets and Contacts with HubSpot
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Automate the synchronization of your Zendesk support tickets and contact information with HubSpot CRM. This workflow ensures your sales and support teams have a unified view of customer interactions, improving efficiency and customer satisfaction.
About This Workflow
This n8n workflow is designed to bridge the gap between Zendesk and HubSpot, ensuring critical customer data is always up-to-date. It triggers periodically to fetch recently updated Zendesk tickets, extracts requester information, and then enriches or creates corresponding contacts in HubSpot. If a ticket already exists in HubSpot (identified by an external ID), it's updated with the latest Zendesk ticket details. Otherwise, a new ticket is created in HubSpot, linked to the newly created or updated contact. This bi-directional flow ensures a consistent and accurate customer database, empowering your teams with real-time insights.
Key Features
- Automated Data Sync: Periodically checks for updated Zendesk tickets and syncs them to HubSpot.
- Contact Enrichment: Fetches and updates contact details from Zendesk in HubSpot.
- Ticket Creation & Update: Creates new tickets in HubSpot for new Zendesk tickets and updates existing ones.
- Cross-Platform Integration: Seamlessly connects Zendesk and HubSpot without manual intervention.
- Customizable Triggers: Easily adjust the sync frequency to meet your business needs.
How To Use
- Set up Cron Trigger: Configure the 'Every 5 minutes' node to define how often the workflow runs.
- Fetch Zendesk Tickets: The 'Get tickets updated after last execution' node retrieves tickets updated since the last workflow run.
- Process Ticket Requester: If a ticket's external ID exists, the 'Ticket Exists' node branches the workflow.
- Get User Data: The 'Get user data of Ticket requester' node fetches detailed information about the ticket's submitter from Zendesk.
- Clean and Organize Data: The 'Only keep needed data' node selects and renames relevant fields for HubSpot.
- Create or Update Contact: The 'Create or update contact' node either creates a new contact in HubSpot or updates an existing one using the Zendesk requester's email.
- Update Zendesk External ID: The 'Update External Id in Zendesk for contact' node links the HubSpot contact's ID back to the Zendesk user record.
- Create/Update HubSpot Ticket: Based on whether the ticket exists, either 'Update existing ticket' or 'Create new Ticket' nodes manage ticket data in HubSpot.
- Update Zendesk Ticket: The 'Update Zendesk ticket with External Id' node associates the HubSpot ticket's ID with the Zendesk ticket.
Apps Used
Workflow JSON
{
"id": "6e5c2f96-6a70-4035-a70a-41e9864e037e",
"name": "Seamlessly Sync Zendesk Tickets and Contacts with HubSpot",
"nodes": 12,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: 6e5c2f96-6a70...
About the Author
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Building complex chains with OpenAI, Claude, and LangChain.
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