Zendesk Ticket to Slack Thread Sync

Name: Zendesk Ticket to Slack Thread Sync
Rating: 4.0 (1 reviews)
Author: Free N8N

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Customer Supportautomationslacksupportsyncticketszendesk

Synchronize Zendesk tickets with Slack threads for improved communication and tracking.

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About This Workflow

Overview

This workflow automates the process of syncing new Zendesk tickets to dedicated Slack threads. It allows for easy communication and collaboration around support issues directly within Slack, and updates the Zendesk ticket with the corresponding Slack thread timestamp.

Key Features

Automatically creates a new Slack thread for each new Zendesk ticket.
Posts the Zendesk ticket subject and potentially other details to the Slack thread.
Allows replies to the Slack thread to be associated with the Zendesk ticket.
Updates the Zendesk ticket with a reference to the created Slack thread.

How To Use

Setup Credentials: Configure your Zendesk and Slack API credentials in the respective nodes.
Configure Channel: In the Configure node, set the desired Slack channel for ticket updates.
Map Zendesk Field: Ensure the Code node's ISSUE_KEY_FIELD_ID constant matches the ID of your custom Zendesk field that stores the Slack Thread ID.
Activate Workflow: Enable the workflow to start syncing tickets.

Apps Used

automation

slack

support

sync

tickets

zendesk

Workflow JSON

{
  "id": "206bbf4c-9cee-4837-a402-31f71b0e06ca",
  "name": "Zendesk Ticket to Slack Thread Sync",
  "nodes": 0,
  "category": "Customer Support",
  "status": "active",
  "version": "1.0.0"
}

Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.