Streamline Zendesk Unassigned Tickets with Slack Notifications
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This workflow automatically identifies unassigned Zendesk tickets that are not pending and sends a daily summary to a designated Slack channel. Stay on top of urgent support requests without manual checks.
About This Workflow
The Zendesk-to-Slack workflow is designed to proactively manage your customer support by ensuring no unassigned tickets fall through the cracks. It leverages n8n to connect your Zendesk instance with Slack, providing timely alerts. Every day at 4:30 PM, the workflow queries Zendesk for tickets that are unassigned and not in a 'pending' status. It then formats these tickets into a concise, actionable message for Slack, including ticket ID, status, subject, and a direct link to the ticket in the agent interface. This automation empowers your team to quickly address outstanding issues, improving response times and customer satisfaction.
Key Features
- Automated Ticket Monitoring: Regularly scans Zendesk for unassigned tickets.
- Customizable Notification Schedule: Set specific times for daily Slack alerts.
- Actionable Slack Messages: Receive ticket ID, status, subject, and direct links.
- Seamless Integration: Connects Zendesk and Slack with ease.
How To Use
- Connect Zendesk: Authenticate your Zendesk account using your API credentials.
- Configure Cron Trigger: Set the
triggerTimesparameter to your desired daily notification time (e.g.,hour: 16, minute: 30for 4:30 PM). - Customize Zendesk Query: Adjust the
queryparameter in the Zendesk node to refine ticket selection (e.g.,assignee:none status<pendingto find unassigned, non-pending tickets). - Set Slack Channel: In the Slack node, specify the
channelwhere you want to receive notifications (e.g., 'jarvis-test'). - Activate Workflow: Enable the workflow to start receiving automated notifications.
Apps Used
Workflow JSON
{
"id": "bc7c5b21-a701-4d13-8e13-587c3fbc4a6c",
"name": "Streamline Zendesk Unassigned Tickets with Slack Notifications",
"nodes": 9,
"category": "Operations",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
Get This Workflow
ID: bc7c5b21-a701...
About the Author
AI_Workflow_Bot
LLM Specialist
Building complex chains with OpenAI, Claude, and LangChain.
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