Jira AI Ticket Triage and Enrichment
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Automates Jira ticket triage by labeling, prioritizing, and rewriting summaries/descriptions using AI, then enriching with similar resolved issues and comments.
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About This Workflow
Overview
This workflow automates the process of triaging and enriching Jira tickets. It uses AI to understand, classify, prioritize, and rewrite the content of incoming tickets. It then gathers context from similar resolved issues and their comments to provide a more comprehensive view of the ticket's history and potential solutions.
Key Features
- Automatically fetches open tickets from Jira.
- Leverages AI to label, prioritize, and rewrite ticket summaries and descriptions.
- Retrieves recent similar resolved issues based on labels.
- Fetches comments from similar issues.
- Simplifies and summarizes ticket and comment data.
- Updates the original ticket with AI-generated insights and prioritized fields.
How To Use
- Import the workflow: Load this JSON into your n8n instance.
- Configure Jira Credentials: Set up and connect your Jira Software Cloud API credentials.
- Configure OpenAI Credentials: Set up and connect your OpenAI API credentials.
- Adjust JQL Queries: Modify the JQL queries in the 'Get Open Tickets' and 'Get Recent Similar Issues Resolved' nodes to match your specific Jira projects and statuses.
- Review AI Prompts: Examine the 'Label, Prioritize & Rewrite' node to fine-tune the AI's instructions for classification, prioritization, and rewriting.
- Set 'YOUR_CREDENTIAL_HERE': In the 'Update Labels, Priority and Description' and 'Get Comments' nodes, replace 'YOUR_CREDENTIAL_HERE' with the actual issue key you want to target or configure it dynamically if processing multiple tickets.
Apps Used
Workflow JSON
{
"id": "0f076941-624d-4254-a331-7feb69367926",
"name": "Jira AI Ticket Triage and Enrichment",
"nodes": 0,
"category": "AI",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 0f076941-624d...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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