ServiceNow New Incidents Notification
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Fetches new incidents from ServiceNow and posts them to Slack.
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About This Workflow
Overview
This workflow automatically retrieves new incidents created in ServiceNow within the last 5 minutes and posts their details to a designated Slack channel. It includes error handling for ServiceNow connectivity issues.
Key Features
- Scheduled execution every 5 minutes.
- Retrieves incidents created in the last 5 minutes from ServiceNow.
- Posts detailed incident information to Slack.
- Includes a link to view the incident directly in ServiceNow.
- Handles potential errors during ServiceNow data retrieval.
How To Use
- Import this workflow into your n8n instance.
- Configure ServiceNow credentials for authentication.
- Set up Slack credentials and specify the target channel for notifications.
- Ensure the
WEBHOOK_URLenvironment variable is set if the Slack button URL is intended to use it. - Activate the workflow to start receiving incident notifications.
Apps Used
Workflow JSON
{
"id": "328902e5-cbf8-481a-b54d-5b8090a9be4c",
"name": "ServiceNow New Incidents Notification",
"nodes": 0,
"category": "Datetimes",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 328902e5-cbf8...
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