Outlook to Jira Support Ticket Automation
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Automatically triage and create Jira issues from Outlook support emails.
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About This Workflow
Overview
This workflow monitors a designated Outlook inbox for incoming support requests. It then uses an AI model to automatically categorize, prioritize, and summarize these requests before creating a corresponding issue in Jira.
Key Features
- Schedules regular checks of the Outlook inbox.
- Filters out duplicate emails to ensure each request is processed once.
- Leverages an AI model (OpenAI Chat) for intelligent ticket triaging.
- Automatically generates labels, priority, summary, and description for Jira issues.
- Creates Jira issues with the extracted and AI-generated information.
How To Use
- Import the workflow: Add this workflow to your n8n instance.
- Configure Credentials: Set up credentials for Microsoft Outlook and OpenAI.
- Configure Outlook Node: Point the 'Get Recent Messages' node to your dedicated support inbox.
- Configure OpenAI Node: Ensure the 'OpenAI Chat Model' node is configured with your preferred model and includes a system prompt for triaging.
- Configure Jira Node: Set up credentials for your Jira instance and specify the target project and issue type for the created tickets.
- Adjust Filters: Customize the 'Schedule Trigger' interval and the 'Get Recent Messages' filter (e.g., received after) as needed.
- Review AI Prompt: Fine-tune the system prompt in the 'OpenAI Chat Model' node to match your specific labeling and prioritization criteria.
Apps Used
Workflow JSON
{
"id": "0ec972a0-9e7f-4040-bb0c-567c3ff81c41",
"name": "Outlook to Jira Support Ticket Automation",
"nodes": 0,
"category": "Support Automation",
"status": "active",
"version": "1.0.0"
}Note: This is a sample preview. The full workflow JSON contains node configurations, credentials placeholders, and execution logic.
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ID: 0ec972a0-9e7f...
About the Author
Crypto_Watcher
Web3 Developer
Automated trading bots and blockchain monitoring workflows.
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